2008 courses

Public Services Management

Theme:
Public Service Management for effective Governmentperformance and delivery to citizens service

Date:
October 27th 31st, 2008

Location:
Johannesburg, South Africa

Fees:
$1,500 per participants

Course Focus and Features:

 

The past decade has seen unprecedented changes as countries worldwide have adapted to new institutional demands created by liberalization of government policies and incorporation of the private sector into public enterprises. In the past 8 years Nigeria has also tried to meet up with this global trend. With these important changes, however, come new challenges, problems, and opportunities in the way governments implement their programs and projects, causing government leaders at all levels to rethink strategic plans for future economic, social, and educational services.

In this course participants will examine the necessary conceptual issues, as well as specific tools, techniques, and strategies to address the new issues they will face in creating or modifying a government-reinventing program. Participants will be exposed to proven efficient approaches that improve the performance and delivery of government services at lower costs, create higher levels of employee moral and citizen satisfaction, end bureaucratic inefficiencies, and improve fiscal responsibility and accountability at all government levels.

 

Who should attend:
Government Officials from National, state and local government, Ministries, State Agencies, and parastatals, Municipal Governments; Officials from Budget Offices responsible for fiscal planning and monitoring; Officials from PPP, Privatization Units or Investment Agencies involved with decentralization programming; Representatives of Stakeholder and Citizen Groups.


What you will learn:

1. Reassess Public Sector Management: Policy Program Strategies and Implications
Understanding the overall goal to streamline public service bureaucracy
Addressing citizen concerns for more and better government services
Defining the scope and level of optimal decentralization within the organization
Developing a step-by-step process for decentralization

2. Strategies to Develop an Effective Institutional Capacity to Implement Reform Processes
Designing a long-range action plan for implementing organizational change
Strengthening internal communication and coordination cap acities
Determining levels of responsibility for level of the organization
Creating a mission-driven government by determining one clear mission

3. Strategies to Change from a Bureaucratic to an Entrepreneurial Government
Promoting self-sufficiency and managerial accountability at each level of government
Redefining current procedures to increase efficiency and effectiveness
Developing performance-based indicators to analyze and measure results
Improving procedures and quality in daily transactions with customer/beneficiaries
Creating a customer satisfaction mission statement
Tracking and evaluating improvements in service delivery

4. Fiscal Reform: Program and Performance Budgeting and User Fee Programming
Understanding the weaknesses of line-item budgeting
Program budgeting: linking government projects with specific financial objectives
Performance budgeting: setting priorities and creating accountability
Strategies to introduce user fees for specific government services
Understanding the concept of user fees as a cost recovery tool
Decreasing reliance on central government besidies